COURSE REGISTRATION POLICY
Terms and Conditions
Rescue and other emergency service training courses are strenuous, physical programs. Students may be required to work at heights, in confined spaces and lift/carry heavy objects. Rescue is also inherently dangerous. All students will be required to sign an assumption of risk and agreement of terms waiver. All students must be at least 18 years of age. Click here to download a copy of the waiver.
Full payment of the registration fee must be made at the time of registration. Payment can be made online via our booking system.
Registrations may be made up until midnight before the start date of the course. Ronin reserves the right to cancel a course for any reason including, but not limited to: an insufficient number of registrations, unsafe conditions, inadequate facilities, or an act of god.
In regards to the minimum number of registrations, the course will be confirmed or cancelled 14 days before the start date. With respect to other variables such as weather, as rescue courses heavily rely on the outdoor environment, the course may be rescheduled at any time.
Refunds for withdrawals
Refunds less a 10% service charge may be given for withdrawals received in writing to email@example.com prior to 30 days before the start date of the course. A 50% refund will be issued for a withdrawal 15-29 days from the course start date. No refunds for registration withdrawals will be issued within 14 days of the course start date.
Cancellations by Ronin
For cancellations by Ronin within 14 days of the course start date, or throughout the course, course dates will be rescheduled. If an attendee is unable to attend on the new dates, full or partial credit will be issued, at Ronin’s discretion. This credit can be applied to future open courses within 12 months of the cancellation.
Veterans and active service personnel of the Canadian Forces and NATO Allies are entitled to a discount on any open enrolment course offered by Ronin. Promotion codes can be entered at checkout. Please ensure your Canadian Forces ID or military ID (certificate of service, DD214, MPRR, etc) is included with your registration. Proof of identification will be required before enrolment is accepted. Any attempt to use the promotion code by a person who is not a veteran or active service military will result in the registration being voided, and the person being removed from the course with no refund. Furthermore, your name will be sent to local authorities to begin a Stolen Valour file.
If a scheduled course cannot run because of the COVID-19 pandemic, it will be postponed to a later date. All registrants will be notified, and their registrations will automatically be transferred to the new course dates. Should the new dates not work for the student, a refund will be provided, as per Ronin's Refund Policies.
Ronin is taking necessary precautions to help protect staff, clients, and students during this pandemic. Students will be required to follow appropriate measures while training.
Delivery of Certificates
Successful participants will have course-specific certificates sent to the mailing address provided at the time of registration. Please note it may take up to 6 weeks to receive your certificate(s).
Registrations for courses with partners
Ronin Safety & Rescue will often partner up with other organizations to offer courses. If registration is done through the partner's website, their terms and conditions will also apply. Registrations and refunds will be handled through the partner and not through Ronin.